Observability Tells a Story

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Story #1: Large Regional Trucking Retail

Transforming user experience in the trucking apps. Prime Parking, Pilot Loyalty, and Pilot My Rewards.

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Story #2: Auto Claims Processing B2B SaaS

John joined CCC in 2020, and that was the catalyst for this automotive and insurance SaaS platform to take their optimization of AppDynamics to the next level.

Why does John love the Evolutio + AppDynamics combination? It's because they came to him proactively, as a team, and pointed out:

"John, there are all types of things that you've already bought, that you have the competency to do, but that you're just not executing on yet."

Evolutio helped illuminate the strategy and vision of bringing customer transparency into CCC's business, with the help of AppDynamics, to stay focused on customer satisfaction.

John also talks about culture change in the Product Development team: developing an Observability skill set. Meaning, after they produce software...

- It stays up and running

- The customer is happy

- They understand how the customer is using the software

And John says CCC couldn't achieve this cultural change without the Evolutio partnership and methodology.

Keith calls it "co-opetition" when organizations have a solution that challenges the other technology investments they've made.

"We can't look at things as a stack anymore. Vertical silos are unacceptable. We have to go horizontally to correlate data, which helps us locate the root cause and better understand changes in customer or business behavior," Keith says.

Evolutio and AppDynamics are proud to be part of the big transformation underway at CCC for the future, while also staying focused on the day-to-day.

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Story #3: Travel Marketplace B2B Provider

Today: Are we up and working?

Tomorrow: Not only are we up and working, what client data sets exist in the infrastructure to get more context on client satisfaction and their business impact?

Future: The Real Roadmap for Fares & Shopping Contract

- Dashboards for major client health, focused on SLI, SLO, SLA for Priceline, Kayak, Amex, etc

- How are you selling to your clients? Are we serving them as per our contracts?

- Dashboards to Kayak or Priceline showing: error rate, speed of returns on queries, uptime, number of queries, complexities of queries

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Story #4: European Auto Manufacturer

See the video above.

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Evolutio can help you with your Observability initiatives and driving the cultural change for getting Site Reliability Engineering on the roadmap with your teams. Visit our Contact page to get in touch and learn more.